Tag Archives: iPhone

Ready For a Mobile Site? Rethink Everything!

Based on a recent study by Mongoose Metrics, only 9% of all the websites in the world are optimized for mobile devices. And yet more and more people are viewing sites on smartphones and tablets. That means your site is probably failing a large part of your audience.
So you need to make your site mobile-ready. Think it’s easy? Nope. You have to
rethink everything.
Rethink Design
A lot of clients I speak to think that “mobile optimization” means just shrinking
their site to fit on a smaller screen. There’s much more to it. Because of the
different needs of a mobile user and the different experience of a phone, the
entire design has to change. This means bringing in your creative director (or
using
our fantastic one) to craft a new look and feel for the site, while keeping your branding. Seem like a big step? It’s only the beginning…
Rethink Navigation
Everything must be scaled down for a mobile site. Only the most important sections should remain, and they should all be prominently on the homepage. Compare the Famers Insurance website to its mobile site. The many options and documents have been reduced to just four items: reporting a claim, paying their bill, finding an
agent, and browsing products. If you want to ensure users have access to more
information, you can always include a link to your full site.

Farmers Insurance: From this…
 
…to this.
Rethink Text
There’s only so much room on a mobile screen, so try to keep text to a minimum. Most of the navigation should be done through buttons, large words, and clear icons. Look at AT&T’s mobile careers site. Notice how they divide their departments by icons, with very small text below. On a “normal” website, these options could
be simple text links. But for a mobile site, you should never make your
visitors squint.
 
AT&T Careers emphasizes icons over text
Rethink Experience
See? The mobile experience is very different from a desktop one. Big graphic
files or videos, which usually aren’t an issue, must now be weighed against
the time it takes for them to load. Avoid Flash animation, since most mobile
devices don’t currently support Flash. And different mobile operating systems
are like different web browsers; what looks great on an iPhone may not
look good on a Samsung Galaxy.
A great example of a totally “rethought” mobile site is Loews Hotels. The
site uses the phone’s GPS to find the nearest hotel and offers four
simple choices: Visit, call, map, or book now. Navigation on the homepage is a
simple scrolling menu with photos, short descriptions, and buttons large enough
for a thumb. Choosing “Contact Us” at the top offers the option to “Click here
to book through a mobile device,” in case users missed it. It’s a clean,
simple, informative mobile experience. No wonder it won the Web Marketing
Association’s award for
Outstanding Achievement in Mobile.
Loews Hotels’ award-winning mobile site
Want to learn more about creating a great mobile site? Use your smartphone as a phone (gasp!) and call us at 212-947-1001.

A Very Augmented-Reality Christmas

The holiday season means big marketing campaigns that often feature cutting-edge technology. I recently wrote about Starbucks’ cool Cup Magic promotion, which uses augmented reality to bring the coffee chain’s products to life. Other brands are using AR to grab attention at the end of 2011. Here are a few, along with the reasons I admire them.

Chanel
The famous French fashion label is promoting its J12 line of watches with an iPad and iPhone app that includes an augmented reality feature. By holding their phones over their wrists, or by holding their wrists up to their iPad cameras, shoppers can virtually try on the luxury watches.

Why I like it: Many prospective customers are too intimidated to go into a store and try on Chanel watches. Augmented reality makes it easy to see what these gorgeous timepieces look like on your wrist. And seeing yourself wearing a Chanel product is a powerful motivator for purchase. Studies have shown that if you touch a product or try it on, you’re more likely to buy it.

Bratz
The Masquerade line of Bratz dolls comes with one mask for the doll and another for the child. The mask launches an augmented reality feature on the Bratz website. While looking at herself via a webcam, the girl can get a “virtual makeover,” adding lipstick, face paint, and a wig to her masked look. The image can then be saved, shared, and printed.


Why I like it:
No toy has ever included an interactive element like this, so it stands alone in the holiday gift marketplace. Also, it lets girls play with makeup without any mess!

Debenhams Stores
This British department store added a gaming element to AR. Shoppers visited one of five pop-up stores and used an app to find ten “invisible” party dresses. Once they did, they could take a picture of themselves virtually “wearing” the dresses and then share the photos with friends.

Why I like it: Turning shopping into a game is one great idea. Letting shoppers see what they look like in the dresses is another, since it increases the likelihood of a purchase. And a third great idea was that anyone using the app received a 20% discount on the Debenhams mobile site, which encouraged participation and drove awareness of mobile shopping – a big trend for 2012.

Macy’s
Our Herald Square neighbors have a fun interactive promotion for the holidays that ties in to their “Believe” campaign, benefitting the Make-A-Wish Foundation. Shoppers download an app and point their phones at an in-store camera. The result is a photo that includes a character from the charming animated special Yes, Virginia. The photo can then be shared on Facebook or through a holiday e-card. Shoppers can even post the image on the Macy’s Facebook Page. Each week, whichever photo gets the most “Likes” will become Macy’s Facebook profile picture for that week.


Why I like it:
Obviously this campaign brings kids into the store, but the Facebook photo competition keeps the promotion alive days after you’ve left. In fact, you don’t even have to visit the store to participate: by printing out a marker and pointing the app at it, you can see an animation of Virginia ice skating.

Get ready for more AR campaigns as the technology improves, the price comes down, and agencies come up with more exciting ways to use it. Until then, have a happy Thanksgiving and a very augmented-reality Christmas!

For the latest on social media, online recruiting, mobile marketing, and other branding trends, please like BRANDEMiX on Facebookfollow us on Twitter, and join our LinkedIn group, Your Digital Brand.

P.S. Speaking of Macy’s, we’d like to wish good luck to Katie, our Director of Client Services, who will be a handler for the Uncle Sam balloon in tomorrow’s parade. Stay warm!

photo by Kevin Harber

Social Media Superstar: PepsiCo

As I travel around the country giving my presentation “Socialize Your Talent Strategy,” I’m always on the lookout for companies using social media in innovative ways to attract job applicants.My latest unbiased SoMe (if you don’t know what that means, sign up for my next Webinar) Superstar discovery is PepsiCo, the family of brands that includes the famous soft drink, Quaker Oats, Frito-Lay, Gatorade, and Lipton. True, a few weeks ago, Pepsi lost out to Coke in my head-to-head competition of consumer-facing social media. But when it comes to social recruitment marketing, Pepsi has some fizz.Here are 4 reasons why:

  • The company maintains one digital employer brand. 
  • The company offers iPhone, iPad, and Android apps solely for job-seekers. 
  • The company manages a separate Twitter account just for job-seekers and a fully optimized LinkedIn Careers tab.
  • The company speaks to the next generation of workers by posting in Spanish, highlighting PepsiCo’s jobs perks, and emphasizing its environmental and charity efforts.

Employer Branding: “The Power of Possibilities,” and four value propositions: Culture, Benefits, Diversity, and Development are featured on their Careers Site. (Memba when I called them out on this:http://bit.ly/mrhzNr?) Job-seekers can also watch four well-crafted videos that each tell a story about a different employee. This section includes download options for Pepsi’s mobile jobs applications (which I believe is the future of best-practice recruitment). 

Many members of Generations X and Y claim that salary isn’t as important to them as working for a company that does good. PepsiCo addresses this issue on their YouTube channel, with videos such as PepsiCo Feeds America and PepsiCo’s Global Water Goals. The employee profile videos are also here, for candidates who don’t visit the main site.

PepsiCo’s careers Twitter profile has over 4,700 followers and continues the “Possibilities” branding. True to my philosophy of providing interesting content, the company’s tweets include recipes (“Spice Up Your Snacking with Mexican Shrimp Cocktail Fritos Pie”), answers to applicant questions (“Hello, Gunther. Make sure your contact and work history are current…), and even posts in Spanish, which broadens its applicant pool.

But it’s on LinkedIn where PepsiCo really stands out. The Careers tab is branded with the “Possibilities” logo. There’s a video message from the CEO, a list of employee benefits (including an on-site gym and café), three testimonials from employees, introduced by a particularly powerful employer value proposition for the marketing and communications positions that PepsiCo is trying to fill: 

We entrust our marketing and communications experts with creating our message, positioning our products in the right markets, understanding what consumers want and building demand for our products. They are the curators of our message and the guardians of our brands.


So, we raise our glass of soda to Pepsi,  BRANDEMiX latest unbiased example of a SoMe Superstar!