Monthly Archives: March 2008

Focus Group Attendees Can Watch The Moving Object.

When I say Volvo you say ?
Safety, Right?

So does everyone else.

Clearly it was a case of a branding job done too well- that’s my summary of Volvo’s central focus group issue covered in BRANDWEEK’s recent article.

But instead of patting themselves on the back- they did something quite different- they called in a hypnotist to go deeper and get the TRUE feelings about the brand.

An interesting act following by interesting findings…

Post-hypnosis findings revealed that for some people- Volvo also represented “middle-aged.”

Apparently, unbeknownst to me, hypnosis has been taking off. Clients are looking to go deeper into the brand experience and get to the real emotional connection that consumers have with their products. Typically there are 8 attendees in each 2 hour session.

But, as the article states- there are also detractors to the process. Some question if the information is relevant at all. Marc Babej, partner with the consultancy Reason, New York, says: “I have a particular venom for this area. These subconscious attitudes have little to do with purchase decisions. Most consumers navigate the marketplace based on the tangible benefits of the product.”

As a facilitator of focus groups for our clients, I agree. When I ask my husband if by butt looks big in my jeans, should I hypntise him to get to the real truth of the matter or just accept his “no” as a man who recognizes the tangible benefits of being married.

I wonder if sodium pentothal is right around the cublcle?

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Big Brother or Biggest Loser?

In a recent article from the WSJ, Carriage Services Inc., a Houston funeral-services company, recently discovered that 70% of the workers in its 125-person headquarters watched videos on Web sites like Google Inc.’s YouTube and News Corp.’s MySpace for about an hour a day.

Online video has become an increasing irritation. Worker productivity is being jeopardized as short, often low-quality video clips popularized by YouTube are being joined by better-quality video services with long-form content. According to a study released last month by Nielsen Online, an Internet tracking service owned by Nielsen Co., the heaviest consumption of Internet video is during weekday lunch hours between 12 p.m. and 2 p.m., when most people are at work.

Online video also is taxing already-strained corporate-technology networks. It poses a particular problem for smaller companies, which have limited bandwidth capacity to accommodate bulky video files. Online video files on average are about seven times as large as audio files, and 100 times as large as email.

In December, Internet users watched more than 10 billion videos online, according to comScore Inc. — one of the single heaviest months for online-video consumption since comScore began tracking it in 2006. And with Web sites such as Hulu LLC and Netflix Inc. set to roll out heftier high-definition video services in the coming months, corporate networks face slowdown in computer traffic, and possible outages.

For companies that have a limited amount of bandwidth, Internet video can be a significant drain on resources, says Paul Stamp, an analyst with Forrester Research. “Without having some kind of a set policy that either controls or blocks video, [companies] run the risk of their networks crashing or, at the least, slowing down drastically.”

William Bailey, IT manager at Catholic Charities of Santa Clara County in San Jose, Calif., says he has to block video at the 400-person nonprofit to ensure that the agency’s network will remain operational. “It’s a real issue when a network can’t handle demand, and too much media, particularly video, is usually the reason why,” he says.For people like Shawn Birkett, such shutdowns can thwart both legitimate work and extracurricular video-watching. A sales executive with wireless equipment company Moonblink Communications Inc. in Sunnyvale, Calif., Mr. Birkett used to spend about an hour and a half a day looking at online video, often related to his company’s customers. Then six months ago, Moonblink blocked all Internet video after IT managers found that streaming audio and video had slowed the company’s Internet service.

Now, Mr. Birkett acknowledges, he doesn’t get “sidetracked” by nonwork-related video like he used to. At the same time, the blockage makes it difficult for him to check out clients’ online videos. He says he has to call his IT department for special permission each time he wants to view customers’ online videos. “It’s been frustrating,” he says.

Blocking online video isn’t easy. As people use the Web for a growing number of capacity-draining functions, from Internet telephone services to peer-to-peer file-sharing, it has become tougher for technology managers to sift through activity on their networks. In addition, the growing use of video as an office tool has made it more difficult to know whether employees are using video sites for work, or for diversion. Stealthy programs like Internet video site Joost NV and peer-to-peer file-sharing service BitTorrent Inc. can cause further problems for IT departments, since the services can confuse network-security measures.

The confusion has created opportunities for small networking companies such as Palo Alto Networks Inc., BlueCoat Systems Inc., SonicWall Inc. and OpenDNS Inc., which offer products and services capable of peering into computer traffic and dissecting it.

Schemmer Associates Inc., an architecture firm in Omaha, Neb., tapped OpenDNS last year to block unwanted video after experiencing substantial network slowdowns. Scott Bennett, network manager for Schemmer, traced the problems to some interns who watched online videos on blogging sites and social-networking portals. In December, Mr. Bennett installed the OpenDNS system that categorizes and filters Web content.

Later that same week, the system received its first major test when a 19-year-old high-school dropout shot and killed eight people, including himself, at a shopping mall across the street from Schemmer’s offices. During the ordeal, Mr. Bennett says Schemmer’s employees wanted to watch online news reports, but were blocked. Without the new system, says Mr. Bennett, the network would have crashed.

“The system saved me from what could have been a huge problem,” says Mr. Bennett. “I had pretty much the entire office come over and tell me how upset they were at not being able to see reports online. And I told them, it could have been worse.”

Meanwhile, R.J. Griffin & Co., a subsidiary of J.E. Dunn Construction Group, says it plans to block employee access to Internet video over the next few months. The 600-person Atlanta company is grappling with the housing downturn and is looking for ways to conserve spending. But the company also wants to add capacity to its existing network. Jason Cunningham, IT director for R.J. Griffin, says blocking video could save the company from making a potentially costly technology upgrade.

Mr. Cunningham recently found that YouTube was the most popular Web site visited by R.J. Griffin employees, receiving 3,000 hits a month. To prevent any employee backlash, he plans to issue a report explaining the threat that video poses to bandwidth. He says he dealt with a similar challenge two years ago when the company decided to shut off access to adult-content Web sites after an internal audit found that they were the most widely visited sites at the company.

“I know our people will say we’re acting like Big Brother,” says Mr. Cunningham of the new online-video ban. “But those pipes belong to the company. If management says we need to protect our resources, then that’s what happens.”